Customer Testimonials
The Svc was good 👍 and the Svc personal did a good job on Svc to my vehicle.
Body work was ok but check engine light was on because sensor in door that was replaced wasn't calibrated or reset
I wanna start off saying my experience at Russ Darrow and working with Kenney Crump was such a great experience. Kenney worked above and beyond to make sure I was happy with my purchase. He made sure he kept me updated on through the whole process, I really felt I was at home working with Kenney . I’m very pleased ! I will send so many people that need a vehicle to him. Thank you Kenney God bless you!
Salesman Julie Barnes was very knowledgeable and explained everything and the sales manager. Justin was just as good very friendly would recommend them to anybody.
This was an amazing experience. They did everything in their power to help our family out and I can’t thank them enough for that. We end up walking off the lot with not only one but two vehicles for a family of seven. They was kind, caring, very understanding, motivated and the communication was on point. To sum this all up all I would say they are the best at what they do and they will do what they can to get you approved for the vehicle you want.
Giving people a chance to get back on their feet, while facing other obstacles in life
Very good Dealership is very convenient and the service is very good Are you kidding me
Oscar was very courteous and took the time to explain the inner workings of the dealership. I was looking for a home for my new car and I think I found it. I almost can't wait for my car to break down 🙂
My salesman was Kavante and the service he provided was phenomenal. I will definitely be doing business again with Russ Darrow.
I want to shout out to Kevante who was an absolutely phenomenal salesman. He made the car buying process easy for my wife and I. He seemed to be running around non-stop to service his customers. After 2 failed deals at other dealerships we found Russ Darrow. Usually you get to finance and regret coming in. But Russ Darrows finance department is easy and pressure free. I want to thank everyone at the dealership especially Kevante for making our car buying experience a pleasure. We will definitely be back in the future.
They were very thorough and went above and beyond to help me fit my budget.
Came in to make a trade with our vehicle and the young man name Alec Tyler took care of us and had great customer service. Very good work and very driven and seems to love what he does. We love our new truck! Thanks Alec!
I had my service done having only spoken over the phone. I was very much impressed by the quality of service i received
Best experience I had in a dealer Best experience I ever had in a dealership, smooth and quick
Everyone was really nice and welcoming. Our sales person Adrian (AJ) was really nice as well and very helpful. I highly recommend AJ in the management team. Finance went very fast.
The only thing I would say that was frustrating was that the car I originally went to see was not there. I had sent a prior email and apparently those responses are automatic. So if you’re going to the dealership For a specific vehicle, I highly recommend you call first. Don’t just set up an appointment. AJ ended up getting me and something better anyway. So it ... Read More DealerRater - Apr 22, 2025
Good service good people, my car got service and I'm happy about it blessed
The service dept was efficient, and Mike (at the counter upon arrival) was friendly, and very helpful - He explained everything to me and they were able to get my car checked out in a timely manner! I was very happy that I brought my car here 😀
I got out of a financed vehicle into a lease. I had came into the dealership a few days prior to completing the lease. I had a lengthy discussion with Kenny in comparing the two. I didn't make a decision on that day. I gave our discussion a lot of thought. On Tuesday I had made my decision and I returned to the dealership. On Wednesday I completed the deal. What I loved most about Kenny he wasn't an aggressive salesperson. He gave me space with different options. I hope he's still there when my lease ends, ... Read More DealerRater - Apr 18, 2025
Well, the problem was fixed, which is great. But I had no idea it was going to cost $2,000, nor did the person (Megan) who checked me in. On top of that I was charged 3% more to use a credit card. No one advised me of that. I'm happy the car is fixed, but the bill!!!!! Incredible.
I don't know who Michael Reichert, maybe the finance guy? If so he was great. Nakia was awesome as well.
Salesperson i dealt with was Great! (Stephen)
My problem is with employees not checking things on my van that should been and corrected .
2nd row seat headrest is broken will not stay up. Had i sat in back seat i would have noticed it. But they should of on their inspection process.
Wiper blades were both spit and should been replaced .
I was told to check my warranty but it is not included. When i noticed the headrest was broken after i got home.
My advice to anyone buying there to go over the vehicle.
Again i enjoyed working with ... Read More Google - Apr 17, 2025
Kenney was freaking amazing, he was patient ,understanding and listened to all my concerns. I will definitely recommend people to come see him what a great experience.
Jordan was great
Please add tea options and snack options back to the waiting area. There is a 15 word minimum for some reason for this.
The customer service is splendid! Kenny personally helped me work out the best financial terms for my purchase of a SUV. He broke down all of the criteria and terms of my purchase and I can say I left highly satusfied.
quick service for an oil change plus wonderful customer service from the service men and women make this an experience that I look forward to getting next time I'm there.
I was only in for an oil change and we had to get it all within 30 minutes.I'm guessing it was great service
Service was fantastic.
Best car buying experience I've had in awhile. Julian was very helpful
Julian was great! Extremely knowledgeable! Went above and beyond!
The Sales manager, Justin, was incredibly helpful in our car buying experience. Would recommend to anyone!
Kristian has helped my several times and he's always gone above and beyond to make sure my truck and myself are taken care of!
Everything at the dealership went about as well as I could have hoped it would.
Finance places unwanted warranty after stating you didn’t want it. Will not buy here again
They were very professional. Very timely. Explained everything. They got me in. Everything was very timely. Explained what they could if what was going on. What service they provided and price was what they quoted
They got me in and out , and the video of the progress report was a nice touch
Great place and Megan is the best!!! The techs are great at what they do. Highly recommended.
I’m a long time customer of Russ Darrow and I will continue be. The service is always top notch.🙂
They provided me exceptional service and Mike was very knowledgeable and communicative. He also kept me informed and was extremely professional.
Very great experience also great customer service fast service and they was very helpful. Love it
Adrian was a great salesman. Found me the car I wanted quickly and was very pleasant to work with. He got a lot of my paperwork done before I came back so I did not have to wait forever in the dealership! Would recommend him! Did was wonderful!
Adrian was very nice and I appreciate his help in selecting the car that was right for me.
Julian was my sales rep. I couldn’t have asked for such a nicer person.
Ziggy was the best finance manager we have ever dealt with. He was very busy but truly cared how we were treated and made our experience a positive one.
He did a great job of making everything work out, even having issues with the truck
As always, the team treated me with professionalism and kept me informed of the repair progress.
Made an appointment to have oil changed. They did this and washed my car which I appreciate. However, I had to wait 1 1/4 hours to have the work completed. Also, no snack bar in waiting room.
Great service!! Thank you Kenny fast and very friendly service. They were patient with me and I appreciate it.
Had a great experience with Kenny. Being the haggler I am he still worked with me to get the payment i wanted. The sales manager was a bit of a strong armer, but Kenny was great even went above and beyond making sure the vehicle was clean and charged for me to go home. A+
great experience for being a first time buyer. Kenney Crump made sure we didn't leave without trying every option possible and we left with satisfied and with the car we wanted
Cares about the people
Today as a new customer, I had the pleasure of working with kenney. He was polite, attentive, and very helpful. He helped me find the perfect car with the right price and got me in and out in no time. Highly recommend
Jermaine Heard is a great employee. He goes above and beyond for his customers and very understanding when it comes to customers. I alway deals with him when having my car services.
They took care of me. Great service.
Great all over service
The service was professional, quick and friendly.
Kenneth was so AMAZING! Staff have awesome hospitality and willing to work with whatever circumstances you may have:) The best birthday gift ever . Thank you guy .
Chris in service is amazing and always great to work with! Keep up the great job!
very good experience , Sales consultant Kenney Crump went above and beyond to help me walk out with a new car today . Very Much appreciated , Gracias
Great service, excellent communication, will always take my smol wrangler to Megan! Megan is the best
Very professional and quality work.
Work was done quickly and efficiently. Always a pleasant experience.
Friendly service and they do a good job
It was fast and quick and very professional.
Today as a new customer, I had the pleasure of working with kenney. He was polite, attentive, and very helpful. He helped me find the perfect car with the right price and got me in and out in no time. Highly recommend
Staff was friendly they handle my needs with care I was in and out appreciate the wonderful services you guys provide
Good at what he knows best for you by listening very knowledgeable of the products you sell
Had my first experience with Russ Darrow CDJR. Polite and knowledgeable staff. Made sure my Jeep was done by end of the day. Shuttle service and Multi-point inspection were nice perks.
The service wa great. I got in and out the there in about 45 minutes.
Great customer service, willing to take time out to explain what they are doing to my car.
The office team was great to work with. The auto body collision techs took great care of my 21’ 6.7 Cummins and made it look the damage had never occurred. Could not recommend going through Russ Darrow Collision Center enough!
I absolutely in love with my new car and I would recommend any and everyone to check out Russ Darrow
I would never recommend anyone to go there the service is trash and all the want is money
From Brian to Mike and the tech all were very helpful and made my experience wonderful. I appreciate everything they did to fix my vehicle including my free car wash😊
I didn't have any problems everything went well. We enjoy working with Russ Darrow and look forward to the next time.
Kenney was a very solid salesman. The rest of the dealership itself has some work to do. One of their finance people shuffled papers around for 45 minutes in front of us so that she didn't have to do the 15 minutes of work for a cash buyer between her "appointments." What should have been a 30 minute process turned into almost two hours.
When we got the car home, there was an alert on the seatbelt, the headlights, and the windshield washer wouldn't work. A conversation with the manager led to him telling me cars are sold "... Read More DealerRater - Jan 29, 2025
Bought a jeep with my toddler in tow, during the night time & also during a snow storm. Everything seemed great, bought the car, drove it home. When I woke up in the morning I noticed a small dent that I didn't see when I looked at the car (again, night time and snowstorm). I called the dealership and they said "well of course we knew it was there, we just didn't disclose it because if we disclosed that in the description of the vehicle, nobody would want to come and look at it." This was ... Read More DealerRater - Jan 28, 2025
Even when things were busy they got things done pretty quickly. Good service management made it happen
Super efficient. They had me out in an hour. They even had an area for kids to hang out which was a plus for me and my one year old.
The service team did great exactly the job I knew they would do because I brought it in and that’s what they’re paid to do